Booking Terms
Last updated: November 5, 2026
Booking a tour on chamislandvietnam.com, whether at checkout or by confirming on WhatsApp, means you agree to the terms below. They are between you and Cham Island Private Tours (“we”, “us”), Tan Hiep Commune, Da Nang City, Vietnam.
1. Your booking
Each booking covers one group of 1–4 guests at one group price, and the figure at checkout does not change afterwards. It pays for your own car and driver, a licensed guide with fluent English, pickup and return at a Hoi An hotel, the speedboat there and back, island fees, snorkel gear and life jackets, a seafood lunch (vegetarian if you tell us beforehand) and drinking water. It does not pay for other drinks, scuba diving, anything you buy for yourself, tips or travel insurance.
The boat depends on the tour. On the Cham Island day tour the speedboat is shared with other guests and keeps its own times; the car, guide and lunch table are private. On the Cham Island private tour the speedboat is yours alone for the day.
For five or more guests, ask on WhatsApp and we will quote.
2. Sample days and changes
What you see on a tour page is a sample, and any of it can be reworked on request. Before you book we send the changed plan and its all-in price in writing, and that price may be higher or lower than the sample. During the day your guide can move stops around within the hours you booked. The timetable of a shared boat is the one thing we cannot change.
3. Who runs the day
We design and sell these tours and run them with licensed Vietnamese partners, including a boat operator in Hoi An. Your contract is with us, and you deal with us from first message to last. We are an independent tour company. We are not part of, and do not speak for, the management board of the Cu Lao Cham Marine Protected Area or the Cu Lao Cham – Hoi An Biosphere Reserve, and we are not a ferry or boat line.
4. Pickup and the Da Nang surcharge
Any Hoi An hotel is free. Da Nang hotels are possible for a transfer surcharge of $35, shown as one line at checkout when you choose Da Nang, with pickup about 45 minutes earlier. Your guide allows 20 minutes at the lobby; after that we count the booking as a no-show. A late start shortens the day and does not extend it, and a shared boat will not wait.
5. Paying
There are two options. All online: the full price in USD by card, at checkout or by a secure link we send on WhatsApp. Part online, part cash: a 30% deposit online, and the other 70% in cash on the tour day, handed to your guide, in US dollars or Vietnamese dong. The confirmation shows exactly what is left to pay.
Your booking stands once the online payment has gone through and we have sent you the pickup time and your guide’s name in writing.
6. Cancelling or moving your date
Cancel free of charge until 3 days (72 hours) before your pickup time and all you have paid goes back to the card or account you paid from. Banks usually take 5–10 business days.
Inside those 3 days, and if you do not turn up, we charge 30% of the tour price since the boat, car and guide are by then committed. Paid in full? You get 70% back. Paid the 30% deposit? It covers the charge and you owe nothing further.
Moving your date is free until 3 days before departure, if we have space on the new date.
7. Weather and the sea
We run all year. March to September is the settled stretch; from October to February boats are often cancelled, and from December to March the water tends to be cloudy with fewer fish. From November to January some island restaurants and boats may stop running, so we cannot promise lunch on a particular beach in those months. We confirm the sea with you 2 days before.
Light rain does not stop the tour. If the port authority bans boats, you choose a new date free of charge or a 100% refund. If boats still run but the swell is big, the captain may drop or swap a snorkel stop, and that change is not partly refunded. We do not promise any particular coral or marine life, nor an empty beach. If a place on the island is shut, we tell you as early as we can and offer what is open instead.
8. What we ask of you
Be ready in the lobby at the time we confirm, carry your own travel insurance, and tell us about dietary needs or mobility limits when you book. Speedboat crossings can be bumpy: if you have a back or heart condition or are pregnant, ask your doctor before booking. Plastic bags are not allowed on the island, and coral, shells and sea life stay where they are.
9. Children and access
Under-5s come free and are not counted in your group (group size); from age 5 a child counts as one guest. Snorkelling is optional and a life jacket is always provided. Getting on a speedboat means stepping across from a pier, with no step-free route, so please tell us about wheelchairs or other mobility needs first and we will say honestly what can work.
10. Limit of liability
As far as Vietnamese law allows, our liability on any claim stops at the amount you paid for the booking. Liability that the law does not let us limit stays as it is.
11. Reach us
WhatsApp +84 368 938 081 (any time) · [email protected] · Cham Island Private Tours, Tan Hiep Commune, Da Nang City, Vietnam.