Cancellation and Refund Policy

Last updated: November 5, 2026

A short version of how money comes back to you for tours booked on chamislandvietnam.com. The full terms are in our Booking Terms.

1. Until 3 days before: free

Cancel until 3 days (72 hours) before your pickup time and all you have paid goes back to the card or account you paid from. Banks usually take 5–10 business days.

2. Inside 3 days: 30%

If you cancel inside those 3 days, or do not turn up, we charge 30% of the tour price since the boat, car and guide are by then committed. Paid in full? You get 70% back. Paid the 30% deposit with the rest planned in cash? It covers the charge and you owe nothing further.

3. Moving your date

Free until 3 days before departure, if we have space on the new date.

4. If the sea or the port changes the plan

If the port authority bans boats, you choose a new date free of charge or a 100% refund. If boats still run but the swell is big, the captain may drop or swap a snorkel stop, and that change is not partly refunded. Light rain does not stop the tour.

5. How to tell us

Email [email protected] or WhatsApp +84 368 938 081, giving the booking name and tour date. You get our reply and any refund details in writing.